I had a positive customer-service experience this week (I know!), so I wanted to tell you about it, even though stories about getting screwed are so much more entertaining. I needed a new battery for my laptop, because after several years, the original one was only lasting about 35 minutes. And that interferes with my plans to leave the house once in a while and still get some writing done. So I did a little Googling and discovered that a replacement from Dell would cost me way too much, but I could get a refurbished one much cheaper from DiscountElectronics.com. Yes, I know, that's a pretty sketchy URL. And I'm using "sketchy" the way we did when I was in college -- do the kids still talk like that? "Shady," essentially. Like, I might as well give my credit card number to Identity Theft Incorporated. Or Fell-Off-A-Truck.com. But this place seemed legit, and I found some good reviews elsewhere. And, look, all these people came to their birthday party, and they look like they know a good deal when they see one, right? So I went ahead and bought my battery. It arrived a few days later, and once it was fully charged it told me I had some five hours of battery life. That's more like it!
Except that it still died after no more than 45 minutes. The only difference between the new battery and the old one was that the new one was more confident. It had delusions of grandeur.
So of course I was all grumbly, thinking I'd been ripped off, and I should have trusted my too-good-to-be-true instincts. I contacted them through their online form, complaining, but I didn't expect a response. And guess what? I got one! I almost missed it, since (of course) it went straight to my spam folder. The guy who wrote back apologized and said, "It sounds like it was defective, so we'll send a replacement." And they did! I got it yesterday, and now my laptop can keep on working for a few hours after I unplug it, just as God intended. So I recommend DiscountElectronics.com for all your discount electronics needs. Just make sure you check your spam folder.